Refund and Returns Policy
Last Updated: October 2025
At TeczShop, your satisfaction is our top priority. We want you to enjoy a smooth and confident shopping experience. If you are not completely satisfied with your purchase, please read our Refund and Returns Policy below.
1. Returns
We accept returns under the following conditions:
- The product must be unused, undamaged, and in its original packaging.
- The return request must be made within 7 days of receiving your order.
- Proof of purchase (order number or receipt) is required.
To start a return, please contact us at support@teczshop.com with your order details and reason for return. Our team will guide you through the process.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Opened or used earphones, headphones, or earbuds (for hygiene reasons).
- Customized or special-order items.
- Products damaged due to misuse or negligence.
Please check your product carefully before making a return request.
3. Refunds
Once your return is received and inspected:
- We’ll notify you about the approval or rejection of your refund.
- If approved, your refund will be processed within 5–10 business days.
- Refunds will be issued to your original payment method only.
Shipping costs are non-refundable, unless the return is due to an error from our side (e.g., wrong or defective product).
4. Exchange Policy
If you received a defective or damaged product, please contact us within 48 hours of delivery.
We’ll arrange a replacement or exchange at no additional cost, subject to availability.
5. Order Cancellations
Orders can be canceled before shipping only. Once the item has been dispatched, you will need to follow the return process mentioned above.